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| Typically perform a variety of network problem
analysis and monitoring tasks for a
help desk; triage network problems to appropriate technical staff; log,
coordinate and track requests for assistance related to supported
systems. May monitor tasks for the help desk areas supported.
Compile data and prepare reports setting forth progress, adverse trends
and appropriate recommendations based on information from the Call
Management Tracking System.
The courses below satisfy requirements for this program Help Desk Coordinator
CP2885 ©Illinois Technical Institute |
